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FAQ
 

 
  • How can I dispose of a large item, like a sofa?
    Contact CR&R at 877-728-0446 and request a bulky item pick up.  La Vista residents may schedule two free bulky item pick ups per year. 
  • How do I report a problem with a washer/dryer in the laundry room?
    Please report any problems to management by using the "Contact Us" feature on this website or by calling the First Service Residential Customer Service number, 800-428-5588.
  • When should I put out my trash carts?
    Pickup is on Fridays.  Trash carts may be put out 18 hours prior to pickup and must be removed to the garage no more than 18 hours after pickup.

General
  • I want to install a new sink, can I turn off the water to my unit?   (Updated)
    If you need to shut off water to your unit in order to perform repairs/upgrades, simply turn off the shut off valve that is installed in your unit’s utility closet.
     
     
  • I want to wash my car, but why is the car-wash water off?
    The water for the car wash is connected to the irrigation system.  After rain, the irrigation system is temporarily turned off.  Check again in a few days after rain has stopped.
  • When are Board Meetings held?
    The Board meeting is held on the second Tuesday of the month in the Clubhouse.  Homeowner forum starts at 6:30 pm.
     
  • When do I need to submit an Architectural Application?
    Any modifications performed will require an Architectural Application and may also require City Permits. If these permits and approvals are not obtained prior to the start of work, fines may be assessed and the Homeowner will be responsible for any damages that occur. This includes any screen door installations, individual water heaters, etc. . Please contact Management to obtain your architectural application. Thank you in advance.
     

Parking
  • Can guests park during daytime hours without needing to be safelisted
    Yes. Parking enforcement is only at night.
  • How can I apply for a parking permit?
    Permit forms can be found  in the Documents and Forms area of this website, under Forms - Parking Permits.
     
  • How long can I safe list a vehicle?
    Safelisting is allowed up to 21 days within a 180-day window.
     
  • If I have an oversized vehicle, what steps are needed to obtain a permit?
    Please refer to the Parking Permit information in the Documents and Forms area of this website.
     
     
  • If my car gets towed, who do I call?
    For parking or security issues the dispatch number for GMI is (858) 244-1856.

     
  • What are some of the common parking rules?
     
    Do not park in a fire lane.
    Do not leave your car unmoved for more than 72 hours.
    Do not park a recreational or commercial vehicle in the community.
    Do not park in a handicapped parking space without a placard or disabled person license plate.
    Do not have expired registration tags (will be cited after 3 months).
     
  • Who do I call for all parking questions?
    GMI (Guard Management Inc.) should be called for all parking issues. They can be reached at (858)-244-1856.
     

Property Management
  • What is First Service Residential's Phone Number?
    First Service Residential's phone number is 800-428-5588
     
     
  • Who do I call to request emergency service after 5:00 pm and on the weekends?
    For after-hours emergencies call: (800)-428-5588
     
     
    This emergency answering service will immediately report your call to the appropriate vendor. If you are experiencing a life-threatening emergency, please contact 9-1-1 for assistance.
     
     
  • Who is our Management Co?
    First Service Residential. They are located at 15241 Laguna Canyon Rd., Irvine, CA 92618. 
    Phone: 800-428-5588
     
     

Rules
  • Are there any other rules?
    Most associations have developed Rules and Regulations as provided for in the CC&R's and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pool use and pets, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior  or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an improvement or change without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation.
  • What are the bylaws?
    The Bylaws are the guidelines for the operation of the nonprofit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business.
     
  • What are the CC&R'S?
    The Covenants, Conditions and Restrictions (CC&R's) are the governing legal documents that set up the guidelines for the operation of the planned community as a nonprofit corporation. The CC&R's were recorded by the Orange County recorder's office and are included in the title to your property. Failure to abide by the CC&R's may result in a fine to a homeowner by the Association.